Frequently Asked Questions

Our friendly staff are here to answer any questions you may have.

Frequently Asked Questions:

Why choose York Physiotherapy Associates?


At York Physiotherapy Associates, our focus is on your well-being and specific needs. As a result, you will receive ample one-on-one time with your physiotherapist. We do not utilize assistants or aides so that all physiotherapy treatments are provided by your physiotherapist. As well, we book a full hour for your initial physiotherapy consultation and only 2 patients per hour (at 1/2 hour intervals) for physiotherapy treatments in order to tailor treatment to your specific situation. All of our therapists are committed to continued post-graduate education to refine their knowledge bases and skill sets. Some of our physiotherapists are also involved in the teaching and/or mentoring of students at the post-graduate level.


Do I need a Doctor's referral?


Strictly speaking the answer is No. You do not need a physician's referral to see a physiotherapist, registered massage therapist or chiropodist at our clinic. All of our health professionals are registered and qualified as direct access professionals, meaning that they can assess and treat you without a referral. Be assured that our health professionals will always refer you to your family physician if they feel that you require any medical consultation or investigation that they can not provide.


Be aware, however, that even though it is not required by law, some extended health plans still require a physician's prescription for physiotherapy and most still do for registered massage therapy in order to be reimbursed. You should check your plan first to see if this is the case. The vast majority of plans accept a chiropodist's prescription for custom foot orthotics coverage which we can provide, but the rare plan may require a physician's prescription. Once again, it is best to check your plan's specifics prior to obtaining services.


How long are my appointments?


For physiotherapy, your first appointment will be a one hour booking for an initial consultation with your physiotherapist. Although this first session will mainly consist of assessment, there is usually time to initiate a small amount of treatment as well. Subsequent treatment visits are 30 minute one-on-one bookings with your physiotherapist. However, for these visits you may be in the clinic longer than the 30 minutes (sometimes as long as 45 minutes) as your physiotherapist may also use modalities such as electro-stimulation, acupuncture or exercises following your one-on-one time which are all included as part of the physiotherapy session.


For registered massage therapy, it is usually recommended (but not absolutely required) that your first appointment be booked for one hour. Following visits can be booked for 30 minutes, 45 minutes, 60 minutes or longer depending on your preference or advice of the therapist.


How are the clinic's services covered?


Most extended health/employee benefits plans cover the services of a physiotherapist or registered massage therapist and custom foot orthotics provided by a chiropodist. You should check your plan to inquire into the specific coverage available to you.


If you were injured in a motor vehicle accident, your auto insurance plan will cover any of the necessary assessment and treatment services. A treatment plan written by your therapist for approval by your insurer may be required depending on the nature of your injuries and time elapsed from the date of the accident. You can phone the clinic or speak with your therapist for more details.


Please note that our services are not covered by OHIP. In the event of a WSIB (worker's compensation) claim, we do not bill WSIB directly. You may be eligible, however, for partial or full reimbursement from WSIB for any of the costs you incur. Please speak with your WSIB adjudicator if this is the case.


What are my payment options?


At this time, we are able to bill most major extended health insurance plans directly (using electronic billing) including: Manulife, Greenshield, Blue Cross, Canada Life, Great-West Life, Standard Life, Sun Life and Chambers of Commerce, amongst others. Please check with us to see if your insurer allows direct electronic billing. Otherwise, you can submit to your plan in order to recover your expenses.


We also accept Visa, MasterCard, Debit/Interac, cash and cheque. A proper receipt will be issued so that you may use it for income tax purposes or for submission to your extended health plan for reimbursement, if applicable.


What are your infection control procedures related to Covid-19?


We continue to take appropriate measures in accordance with current provinical guidance for our health care setting related to Covid-19. To learn more about our procedures, please click here.




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10909 Yonge St., Suite 205, Richmond Hill, Ontario L4C 3E3 | Phone: 905.770.4100 Fax: 905.770.4158 | Email: | Copyright 2024 York Physiotherapy Associates All rights reserved.